Stars Behavioral Health Group preceded most of California in its focus on customer satisfaction and in the regular use of detailed consumer satisfaction surveys for clients, families, and agencies.
Our client satisfaction survey is unique in assessing satisfaction with achieving treatment goals, with aspects of treatment philosophy, and with specific types of services provided.
Our client satisfaction surveys and our methods of using them to improve services were the subject of an article published in the Journal of Behavioral Health Services and Research, 1998 (vol. 25, pp. 51-63).
