QUALITY & RESEARCH
The quality of our clinical treatment programs and the efficiency of our
daily operations are supported and improved by a built-in structure of continuous
measurement and evaluation. In this process, various types of data are collected
from multiple sources and applied to continuous quality improvement through
an organized committee structure that involves staff in review and action
on needed improvements.
To support this system, all Department Heads attend "Management Academy"
for advanced training in Management, Human Resources, Total Quality Management,
and regulations control. All employees receive training in Total Quality Management
principles and learn how to function on Quality Improvement Teams.
The sources of information and processes that are applied to quality improvement
include:
- Monthly tracking of key indicators of quality
- Mini-surveys (called “probes”) of adherence to regulated standards
- Basic, quality, and billing audits of client records
- Utilization and peer review
- Consultations and reviews
- Comprehensive annual program reviews
- Client, family and agency partner satisfaction surveys
- Client and family outcome tracking
- Annual program reports focused on service outcomes
